Privacy Policy

1. Introduction

Tripzy ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, request a quote, or book a holiday package with us, in accordance with South Africa's Protection of Personal Information Act (POPIA).

2. Information We Collect

Depending on how you interact with us, we may collect:

• Contact details — name, email address, phone number, and postal address
• Travel details — destination preferences, travel dates, number of travellers, passport information where required for bookings
• Payment information — processed securely via our payment partners; we do not store full card details on our own servers
• Technical information — IP address, browser type, and pages visited, collected automatically when you use our website
• Communications — records of correspondence when you contact us by email, phone, WhatsApp, or our live chat

3. How We Use Your Information

We use your personal information to:

• Prepare and provide travel quotes tailored to your request
• Process and manage bookings with airlines, hotels, and other travel suppliers on your behalf
• Communicate with you about your enquiry, booking, or upcoming trip
• Send you marketing communications about offers and destinations, where you've opted in — you can unsubscribe at any time
• Comply with legal, regulatory, and accreditation obligations (including ASATA requirements)
• Improve our website and services

4. Sharing Your Information

To arrange your travel, we necessarily share relevant details with third parties involved in fulfilling your booking — airlines, hotels, tour operators, and travel insurance providers. We only share what's needed to complete your booking, and we don't sell your personal information to third parties for their own marketing purposes.

5. Data Security

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, and disclosure. While we work to protect your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting, or reporting requirements. Booking-related records are typically retained for the period required by South African consumer protection and tax legislation.

7. Your Rights

Under POPIA, you have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or outdated information
• Request deletion of your personal information, subject to our legal retention obligations
• Object to or opt out of direct marketing communications at any time
• Lodge a complaint with the Information Regulator of South Africa if you believe your information has been mishandled

8. Cookies

Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. You can control cookie preferences through your browser settings.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will reflect the most recent revision.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your rights under POPIA, please contact us at info@tripzy.co.za or get in touch via our contact page.